Rihla Fleet terms of service

Last updated: 12 November 2026. Provider: FWZ AI LLC ("FWZ", "we"). Contact: support@fwz.ai

1. The service

Rihla Fleet lets a company (the "customer") see the position of its drivers while they are on shift, read reports on their drives and plan multi-stop runs, on fwz.ai/fleet, using the Rihla app on the drivers' phones. Rihla gives navigation guidance only; drivers stay responsible for driving safely and following traffic rules and road signs.

2. Accounts and managers

The person who creates a company account says they may act for that company. Anyone with the company's manager link can manage it, so keep the link private; you can replace the link, see every manager and remove one in Settings. A manager can also sign in with a one-time code sent to an email they confirmed. If you turn on email reports, a Rihla Fleet reports account is added to your managers to prepare them, and is removed when you turn them off. You are responsible for what managers do in your account.

3. Drivers and their data

You may invite only people who drive for you, and only for work. Each driver agrees in the app before anything is shared, shares only while "On shift" is on, and can leave at any time. You must have a lawful basis to use this data for work, tell your drivers how you use it, and follow the laws that apply to you, including the Saudi Personal Data Protection Law and labour rules. Drive summaries are kept for 90 days. How the data is handled is in the privacy policy. FWZ uses it only to run the service.

4. Price, pilot and payment

New companies get a free 14-day pilot for up to 10 vehicles. After it, Rihla Fleet costs 39 SAR per vehicle per month, or the equivalent shown for your currency (AED 39, QAR 39, USD 10.50, EUR 9.90, GBP 8.50), billed monthly in advance by card through Stripe in the currency you choose. Companies that choose KWD, BHD or OMR see their reports in that currency and are billed USD 10.50 per vehicle, for the number of vehicles you choose. You can instead pay yearly in advance for the price of 10 months (390 SAR per vehicle per year, or 10 times the monthly price shown for your currency), by card or by bank transfer against an invoice that we email on request; an invoice is due within 14 days. Changing the number of vehicles is charged or credited for the rest of the month or year. Prices may change with 14 days' notice. Taxes that apply to you are your responsibility unless shown on the invoice.

5. Cancelling

A card subscription renews automatically. It is charged again, in advance, at the start of each new month (or each new year if you chose yearly billing), for the number of vehicles on the subscription, until you cancel it in Billing. If you subscribe during the free pilot, the first payment is taken when the pilot ends.

You can cancel at any time in Billing; cancelling stops the next renewal, the service runs to the end of the paid month or year, and part periods are not refunded. If a payment fails and is not fixed, the map and reports pause until it is. You can delete your company and its data at any time by asking support@fwz.ai.

6. Availability

We work to keep the service running but do not promise it will be uninterrupted or free of errors. Positions, times, fuel and cost figures are estimates.

7. Liability

To the extent the law allows, FWZ is not liable for indirect or consequential losses, and our total liability is limited to the fees you paid in the 3 months before the claim.

8. Changes and law

We may update these terms and will show the date above. Continued use after a change means you accept it. These terms are governed by the laws of the State of Wyoming, USA, except where the law of the customer's country requires otherwise.